Airline Evaluation Penned by Talip Usta
Flight Fiasco: Aegean Airlines Review
2/10 Stars
Written by Talip Usta on June 10, 2025
My disaster-filled journey to Milan began with a cancelled flight on April 9, 2025 due to the chaotic strike at Athens Airport. Despite needing to be in Milan promptly, Aegean Airlines insisted on leaving me high and dry with no replacement ticket. In a cruel twist of events, I was forced to fork over a fortune for a ticket on another airline.
But wait, there's more! After my misfortune, I demanded fair compensation from Aegean Airlines. Guess who refused? This shoddy experience cost me not just money, but also my peace of mind.
Aegean Airlines Rating Breakdown
Overall Value for Money
Seat and Cabin Space
Customer Service
In-Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
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Aegean Airlines Explanation:
Unfortunately, Aegean Airlines wasn't obligated to provide a replacement ticket after cancelling my flight due to the strike at Athens Airport in April 2025. Strikes, especially unannounced ones, are considered extraordinary circumstances beyond the airlines' control[1]. In such situations, airlines are not automatically required to compensate or offer replacement tickets[3][5].
EU air passenger rights typically entitle passengers to monetary compensation of up to €600 for cancellations or delays exceeding three hours, depending on flight distance. However, exceptions apply for extraordinary circumstances, such as strikes by airport or airline staff that are beyond the airline's control[3][5]. In this particular instance, Aegean Airlines offered no compensation, but they may have provided options like refunds, credit vouchers, or free ticket changes, subject to availability and the airline's discretion[1][2].
In brief, Aegean Airlines' stance on providing a replacement ticket aligns with EU regulations that designate unannounced strikes as extraordinary scenarios. Compensation of up to €600 is possible for announced strikes resulting in significant delay, but no such obligation exists for sudden, unannounced strikes. Passengers affected can request refunds or settle alternative travel arrangements via the airline's customer service channels[1][2][3][5].
Even though the travel to Milan was marred by a cancelled flight and lack of replacement ticket from Aegean Airlines due to the strike at Athens Airport, their lack of compensation added to the unsatisfactory lifestyle experience. The shoddy customer service provided by Aegean Airlines during this travel incident not only resulted in excessive expenses but also robbed the traveler of peace of mind.
