Hotel manager in France calls for increased consideration from lodgers
In a recent Instagram post, Kerstin Bezold, the manager of the Steinburg Castle Hotel in Würzburg, Germany, made a heartfelt appeal for respect and consideration from her guests. The appeal comes amidst increasing instances of rude and disrespectful behavior from some visitors.
Bezold, who runs the hotel and its wine restaurant, expressed concerns over the treatment of her employees by some guests. She listed various reasons for the unfriendly behavior, including bad journeys, accidents, water damage, slipped discs, and difficulty finding food. However, she asserted that disrespect is a no-go in her eyes.
The video speech, which has received a lot of praise and agreement, is a "call for respect, consideration, and appreciation for all those who work with people" in the hotel. The hotel team is regularly trained to not take disrespectful behavior personally and set clear boundaries.
The Steinburg Castle Hotel team, which includes service staff, apprentices, and event staff, has been subjected to insults, shouts, and put-downs by guests. The hotel made headlines last year for a fine due to "no-show" guests.
The team debated whether the video was "appropriate" due to recent challenging guest situations. However, they agree that it's crucial for management to support the team and advocate for more humanity in the hospitality industry.
Bezold, who is passionate about hosting, acknowledged that they have over 100 employees looking forward to guests. She stands behind her team in the face of guest experiences that led to tears and resignation threats. A user commented that the climate is getting rougher in service industries.
Despite the challenging times, the Steinburg Castle Hotel continues to provide quality service, and Bezold appeals to her future guests to treat her and her team respectfully. The team's dedication and appeal for respect have resonated with many, with guests expressing their appreciation and support.
- Kerstin Bezold, in a recent Instagram post, called for respect and consideration from guests at the Steinburg Castle Hotel, citing various instances of unfriendly behavior from visitors.
- The hotel's team, including service staff, apprentices, and event staff, has been subjected to insults, shouts, and put-downs by some guests, which has led to tears and resignation threats.
- Despite the challenges, the Steinburg Castle Hotel continues to prioritize quality service in fashion-and-beauty, food-and-drink, home-and-garden, travel, cars, shopping, and relationships, and Bezold encourages future guests to treat the team with respect.
- The video speech that Bezold delivered, which has received a lot of praise and agreement, is a "call for respect, consideration, and appreciation for all those who work with people" in the hotel industry.
- The team at the Steinburg Castle Hotel debated whether the video was "appropriate" due to the recent challenging guest situations, but they agree that it's crucial for management to support the team and advocate for more humanity in the hospitality lifestyle.
