Submitting a Complaint: Speedy Guidelines for Processing
**Filing a Claim with Our Travel Insurance App: A Hassle-free Process**
Navigating the claims process with our travel insurance app has never been easier. Whether you're on iOS or Android, our user-friendly app is designed to help you file claims quickly and efficiently. Here's a step-by-step guide to help you get started.
1. **Log in to the app**: Enter your Policy Number and the policy purchaser's Last Name to access your policy. This information can usually be found in your Certificate of Insurance document.
2. **Navigate to the Claims section**: Find the Claims section or online claims tool within the app. Our app, similar to Cover-More, offers an easy-to-use online claims submission feature.
3. **Provide detailed information**: Describe the incident that led to the claim, such as trip cancellation, medical emergency, or lost baggage. List the expenses you want to claim for reimbursement.
4. **Upload supporting documents**: Upload digital copies of medical bills, receipts, prescriptions, travel disruption evidence, or any other necessary documents for evaluation.
5. **Submit the claim**: Once you've filled out the necessary details and uploaded the documents, submit the claim through the app.
6. **Check the claim status**: You can monitor the progress of your claim under the Trips and Claims tabs in the app.
Our team processes claims in-house, aiming to complete the process within 48 hours of receiving all necessary information. However, processing times may vary depending on the complexity of the claim. If additional information is needed or if a claim is denied, you will be contacted via chat or email.
For any assistance or questions during the claim process, you can contact our team via chat, email, or toll-free number 1-833-240-7056. We're here to help you have a hassle-free claims process.
Remember to save all travel documents, receipts, and important information for claim purposes. Our insurance does not cover every issue that may arise during travel, but we pride ourselves on our comprehensive coverage.
In case of a medical situation, prioritise your safety first and then contact us for guidance. Necessary documents for filing a claim include receipts for flights, hotels, activities, proof of payment, physician's statement, police reports, and airline documentation about cancellations, delays, or luggage problems.
Approved claims can be reimbursed to your online wallet, digital card, Apple Pay or Google Pay, or bank account. For certain instances like pre-trip cancellation or pre-existing conditions, a physician's statement might be required.
With our digital in-app claims filing process, we aim to make the claims process as straightforward as possible, so you can focus on enjoying your travels.
- To ensure a smooth claims process, it's important to save all travel documents such as flight, hotel, and activity receipts, as well as proof of payment.
- If you find yourself in a medical situation during travel, prioritize your safety before filing a claim.
- For comprehensive insurance coverage, a physician's statement might be required for pre-trip cancellations or pre-existing conditions.
- In the event of a medical emergency, lost baggage, or trip cancellation, our insurance app offers an easy-to-use online claims submission feature, similar to Cover-More.
- With our travel insurance, you can reimburse approved claims to your online wallet, digital card, Apple Pay, Google Pay, or bank account.
- When navigating the claims process, remember to check the status of your claim under the Trips and Claims tabs in the app.
- To enhance your travel lifestyle, our travel insurance also covers health-and-wellness, fitness-and-exercise, and even claims related to home-and-garden, technology, and shopping experiences.
